Bashar Mobile

Bashar Mobile

Return and Refund Policy

Return, Exchange and Warranty Policy

Last Updated: August 31, 2026

At Bashar Mobile, we aim to provide our customers with quality products and reliable service. If you are not satisfied with your purchase, you may request a return or exchange subject to the terms and conditions below.

This policy applies to products purchased from Bashar Mobile stores and the Bashar Mobile website.

RETURN & EXCHANGE POLICY

Customers may request a return or exchange within 15 days from the date of purchase, subject to the conditions below.

For assistance with a return or exchange, customers may contact Bashar Mobile through the contact details provided at the end of this policy.

General Return & Exchange Conditions

  • The product must be accompanied by the original sales invoice or proof of purchase.
  • The product must be unused and unopened, unless otherwise covered under an applicable defective-product provision.
  • The product must be returned with all original packaging, accessories, manuals, warranty documents, promotional items, and bundled products supplied with the purchase.
  • The product must not have any physical damage, scratches, dents, liquid damage, or signs of misuse.
  • The original packaging should be in reasonable condition.

Returns and Exchanges Will Not Normally Apply If:

  • The product has been used, damaged, scratched, or physically altered by the customer.
  • The original packaging or important accessories are missing.
  • The product has been opened or tampered with where the product category requires an unopened package for return.
  • The product has an activation, password, or security lock enabled.
  • Find My iPhone (FMI), Find My Mobile (FMM), or Find My Device (FMD) remains activated.
  • An online activation code, voucher, or digital code has already been scratched, activated, or redeemed.
  • The product is a customized or special-order item.
  • The product is a consumable, hygiene, or personal-care item where return is not appropriate after opening or use.

Mobile Phones, Tablets and Electronic Devices

For mobile phones, tablets, laptops and similar electronic devices:

  • The device should be returned in its original condition and packaging.
  • All personal accounts, passwords and security locks must be removed.
  • The customer must deactivate Find My iPhone, Find My Mobile, Find My Device, or any equivalent security feature before returning the device.
  • The device must not have physical, liquid, accidental, or unauthorized repair damage.
  • Bashar Mobile may inspect the product before approving a return or exchange.

Defective / Dead-on-Arrival Products

If a product is found to be defective, not functioning according to its operating instructions, or does not meet its declared specifications, Bashar Mobile may arrange a return, exchange, repair, or other appropriate solution, subject to verification.

  • The product may need to be inspected by Bashar Mobile staff or an authorized service center.
  • The return or exchange will be processed after the required technical inspection.
  • The inspection process may take several business days depending on the product and service center.
  • If the issue is determined to be caused by physical damage, liquid damage, misuse, unauthorized repair, or customer negligence, it may not qualify for return or warranty service.

Product Data and Personal Information

Customers are responsible for backing up and removing their personal data before returning a product or submitting a device for repair.

Bashar Mobile will not be responsible for loss, disclosure, or transfer of personal data remaining on a returned or serviced device.

Customers should remove:

  • Photos and videos
  • Personal files
  • Accounts
  • Passwords
  • SIM cards
  • Memory cards
  • Other personal information

before handing over a device for return, exchange, or service.

Refunds

  • Refunds for purchases made by credit or debit card may be processed back to the same card used for the original transaction, subject to the applicable payment provider's procedures.
  • Cash purchases may be refunded according to the applicable Bashar Mobile refund procedure.
  • Refunds will generally be processed after the returned product has been inspected and the return has been approved.
  • Delivery, installation, service, or other charges that have already been performed may be non-refundable.

Delivery and Product Inspection

Customers are advised to inspect products at the time of delivery or collection.

Any visible physical damage should be reported to Bashar Mobile as soon as possible.

Customers should verify the product, accessories, quantity and general condition before accepting the delivery whenever possible.

WARRANTY TERMS & CONDITIONS

Warranty coverage for products sold by Bashar Mobile may be provided by the manufacturer, authorized distributor, supplier, or seller, depending on the product.

The applicable warranty period and conditions may be stated on the invoice, warranty card, product documentation, website, or provided by the manufacturer/distributor.

Warranty Coverage

  • Warranty service is subject to the applicable manufacturer's, authorized distributor's, or seller's warranty terms.
  • Customers must provide the original invoice or other valid proof of purchase when requesting warranty service.
  • Bashar Mobile may assist customers in coordinating warranty service with the relevant manufacturer, distributor, or authorized service center.
  • Some products may be repaired rather than replaced, depending on the nature of the fault and the applicable warranty terms.

Warranty Does Not Normally Cover:

  • Physical damage
  • Accidental damage
  • Liquid or water damage
  • Broken screens or cracked components
  • Damage caused by misuse or negligence
  • Unauthorized opening or repair
  • Modification or tampering with the product
  • Damage caused by improper installation or use
  • Normal wear and tear
  • Damage caused by accessories or equipment not approved by the manufacturer
  • Loss of data or personal information
  • Consumable items and components subject to normal usage, where excluded by the manufacturer's warranty

Device Security Before Warranty Service

Before handing over a device for warranty inspection or repair, customers must:

  • Back up their data.
  • Remove personal accounts where required.
  • Disable Find My iPhone (FMI), Find My Mobile (FMM), Find My Device (FMD), or equivalent security locks.
  • Remove SIM cards and memory cards.
  • Provide necessary passwords or access information only where required for legitimate testing and service.

Failure to remove a device lock may delay or prevent warranty/service processing.

Warranty Void Conditions

Warranty may become invalid where the product:

  • Has been opened or repaired by an unauthorized service center or person.
  • Has been physically damaged.
  • Has suffered liquid or moisture damage.
  • Has been modified or tampered with.
  • Has been used contrary to the manufacturer's instructions.
  • Has been damaged through misuse, negligence, accident, or unauthorized modification.

REPAIR SERVICE

Bashar Mobile also provides communication equipment repair services.

For repair services:

  • Customers should provide proof of ownership or purchase where applicable.
  • Customers should back up their data before submitting a device for repair.
  • Bashar Mobile is not responsible for loss of personal data during repair.
  • Repair charges will depend on the fault, parts required, and type of repair.
  • Customers will be informed of applicable repair charges before proceeding where reasonably possible.
  • Warranty on repair work, if offered, will depend on the specific repair and will be communicated to the customer.

IMPORTANT NOTICE

Bashar Mobile reserves the right to inspect returned products and determine whether the applicable return, exchange, refund, or warranty conditions have been met.

This Return, Exchange and Warranty Policy does not affect any rights that customers may have under applicable laws and regulations in the Kingdom of Bahrain.

CONTACT US

BASHAR MOBILE

Commercial Address:
Shop 35, Building 203, Road 82, Block 905, Riffa Al Sharqi, Kingdom of Bahrain

Phone / WhatsApp: +973 33024981

Email : care@basharmobile.com

Website: basharmobile.bh

For return, exchange, refund, warranty, or repair assistance, please contact Bashar Mobile using the above details.

Bashar Mobile — Kingdom of Bahrain