Privacy Policy

Last Updated: August 31, 2026

Bashar Mobile (“Bashar Mobile”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, basharmobile.bh, purchase our products or services, contact us, or otherwise interact with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

If you do not agree with this Privacy Policy, please do not use our website or services.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide when you:

Create an account or register on our website
Place an order
Request delivery
Contact us regarding an order or service
Book a mobile phone repair or service
Submit an enquiry or contact form
Subscribe to promotional communications
Participate in promotions, offers, surveys, or competitions
Provide feedback or reviews
The information we may collect includes:
Full name
Mobile phone number
Email address
Delivery address
Billing information
Order and transaction details
Product and service information
Information provided through customer enquiries
Website account information
Information you voluntarily provide through forms or messages

We collect only information that is reasonably necessary to provide our products and services and operate our website.

2. PAYMENT AND CARD INFORMATION

Payments made through our website may be processed by third-party payment service providers.

Bashar Mobile does not intend to store complete credit or debit card numbers or card security codes on its own servers.

Payment information may be transmitted directly to the relevant payment service provider through secure payment systems.

The handling of payment information may also be subject to the privacy policy and terms of the payment provider used for your transaction.

3. AUTOMATICALLY COLLECTED INFORMATION

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
Cookies and similar technologies

This information may be used to understand how visitors use our website, improve website performance, maintain security, and provide a better customer experience.

4. COOKIES

Bashar Mobile may use cookies and similar technologies to improve your experience on our website.

Cookies may be used to:

Keep items in your shopping cart
Remember your preferences
Maintain login sessions
Improve website functionality
Understand website traffic and usage
Improve our products and services
Measure advertising and marketing performance
Provide relevant promotional content

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart and account features.

5. PERSONAL INFORMATION

Depending on how you interact with Bashar Mobile, we may collect personally identifiable information such as:

Name
Mobile number
Email address
Delivery or billing address
Account information
Order history
Repair/service enquiry details
Customer communications
Feedback and reviews

You are generally free to browse our website without creating an account. However, certain services, purchases, or website features may require information from you.

6. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and complete your orders
Arrange delivery of products
Provide mobile phone repair and other services
Respond to your enquiries
Contact you regarding your orders
Provide customer support
Verify transactions
Prevent fraud and misuse
Maintain website security
Improve our website and services
Personalize your shopping experience
Manage customer accounts
Process returns, refunds, exchanges, and warranty requests
Send service-related communications
Send promotional offers where permitted
Conduct surveys and obtain customer feedback
Comply with applicable laws and legal requirements

We will use your personal information only for legitimate business purposes and in accordance with applicable law.

7. MARKETING AND PROMOTIONAL COMMUNICATIONS

If you have agreed to receive promotional communications, we may contact you through channels such as:

Email
SMS
WhatsApp
Telephone
Website notifications

Promotional communications may include information about products, discounts, special offers, new arrivals, and other Bashar Mobile promotions.

You may request to stop receiving promotional communications at any time.

Please note that we may still send essential service-related communications, such as order confirmations, delivery updates, payment information, repair updates, or other communications necessary to provide a service you have requested.

8. SHARING OF INFORMATION

Bashar Mobile does not sell or rent your personal information.

We may share information when reasonably necessary with trusted third parties to provide our products and services, including:

Payment service providers
Delivery and logistics providers
Website and technology service providers
Hosting and security providers
Customer-support service providers
Marketing or analytics service providers where applicable
Government authorities or law-enforcement agencies when legally required

Information may also be disclosed:

With your consent
To complete a transaction or provide a requested service
To prevent fraud or unauthorized activity
To protect the security of our website, customers, employees, or business
To comply with applicable laws, regulations, court orders, or lawful government requests
To establish, exercise, or defend legal claims

Third-party service providers may have their own privacy policies and terms.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

Bashar Mobile is not responsible for the privacy practices, content, security, or policies of websites that we do not own or control.

We recommend that you review the privacy policies of third-party websites before providing them with personal information.

10. DATA SECURITY

Bashar Mobile takes reasonable technical, administrative, and organizational measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

Access to customer information may be limited to authorized personnel and service providers who need the information to perform their responsibilities.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. DATA RETENTION

We may retain your personal information for as long as reasonably necessary to:

Provide our services
Maintain transaction and order records
Handle warranties, returns, and disputes
Meet legal and accounting requirements
Prevent fraud
Resolve customer enquiries
Protect our legitimate business interests

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Opt out of promotional communications
Update your account information
Ask questions about how your information is used

Requests may be subject to verification to protect your account and personal information.

13. ACCOUNT DELETION

If you have an account with Bashar Mobile, you may request that your account be deleted, subject to applicable legal and business requirements.

Some information may need to be retained for legitimate purposes, including transaction records, accounting requirements, fraud prevention, warranty matters, or legal obligations.

14. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

15. CHANGES TO THIS PRIVACY POLICY

Bashar Mobile may update this Privacy Policy from time to time.

Changes may be made to reflect:
Changes in our services
Changes to our website
Changes in technology
Changes in applicable laws or regulations
Changes in our privacy practices

The updated Privacy Policy will be published on our website, and the “Last Updated” date will be changed accordingly.

We encourage you to review this page periodically.

16. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Bashar Mobile.

Bashar Mobile
Website: basharmobile.bh
Phone / WhatsApp: +973 33024981

Email : Care@basharmobile.com

Location: Shop 35, Building 203, Road 82, Block 905, Riffa Al Sharqi, Kingdom of Bahrain

For privacy-related enquiries, please contact us using the contact details available on our website.

17. YOUR CONSENT

By using the Bashar Mobile website and providing your information, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described in this policy, where consent is required by applicable law.

Bashar Mobile reserves the right to update this Privacy Policy when necessary. Any changes will be posted on this page.

Bashar Mobile
Kingdom of Bahrain